How Long Will It Take for Delivery?
Shipping days are counted based on the day the package is
shipped. So, if your order needs 3-5 days to be delivered, it is 3-5 days after
the day package gets picked up by the courier service from our facilities. Some
couriers may deliver on Saturdays. We cannot guarantee Saturday delivery for
Regular Shipping.
What Time of The Day to Expect Delivery At?
We cannot guarantee a daytime for delivery of your package. It all depends on courier schedule.
What Are the Shipping Costs?
We no longer offer Standard Delivery for any orders. All shipments are now sent using Expedited Delivery only.
- Expedited Delivery: A flat $34 USD per order
- Applies to all orders, regardless of weight, size, or destination within our service area
- Delivery timelines 1-3 business days but may vary based on carrier volume, weather conditions, and other factors outside our control
How We Ship Our Chocolates?
Depending on numerous factors, Patchi ships packages via either FedEx, UPS, DHL or the U.S. Postal Service. There are two factors that determine the shipping charges on orders. First, shipping charges increment as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between our warehouse location and the destination address. We have set our rates to approximate the rates charged to us by our delivery service providers. We do not ship to PO Box addresses.
Our packaging system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack. Your chocolates are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. In the winter months, we may utilize a less robust system for the cooler states.
We look forward to shipping your next package of our gourmet and fine products. Meanwhile, if you need further assistance, do not hesitate to contact us.
The Patchi Team
